Shipping Time

USA:  3-5 business days

Canada: 7-10 business days

Europe :  2-7 business days

UK: 2-7 business days

Ship From

USA / Canada : From California

Europe : From UK or Germany

UK: From UK or Germany

Carrier:

USA / Canada : FedEx / UPS

UK / Europe : DHL

How long can I process a return for free?

You can return it for free within 3 months when you order, to get a full refund or replacement

How do i return ?

Please contact us when you plan to return it. we will provide a prepaid return label for you

How do i get a replacement ?

we can resend a replacement to you if you get a wrong size battery or bad battery(can't be fiexed)

HOW DO I KEEP MY BATTERY FROM DYING WHTN NOT IN USE ?

A good tip is to always keep your battery topped up when not in use. Leaving it to die is detrimental to the battery's health, so i would recommend giving it a 30 minutes boost about once a week when not in use.

if you won't be using a battery for an entire season, such as winter, you should try to leave it around about 50%. All batteries discharge over time,so making sure it's at 50% for storage will prevent from it from discharging completely

IF MY BATTERY IS AT 75% AND I CHARGE IT UP TO 100%, DO I LOSE A CHARGING CYCLE ?

Not at all, You can even improve the life of a battery by not letting it die.Try keeping your lithium battery as close to 100% as possible

How DO I CUSTOMIZE ABATTERY ?

You need provide these datas: Voltage; Capacity;  Rated discharging current; Peak discharging current; Dimension and what you want.

Customization Time: 14 days. Shipping Time: 10-14 days.