Frequently Questions Answer
Tiempo de envío
EE. UU.: 3-5 días hábiles
Canadá: 7-10 días hábiles
Europa: 2-7 días hábiles
Reino Unido: 2-7 días hábiles
EE. UU./Canadá: Desde California
Europa: desde el Reino Unido o Alemania
Reino Unido: Desde Reino Unido o Alemania
EE. UU./Canadá: FedEx/UPS
Reino Unido/Europa: DHL
Return / Replacement / Warranty
How long can I process a return for free?
You can return it for free within 3 months when you order, to get a full refund or replacement
How do i return ?
Please contact us when you plan to return it. we will provide a prepaid return label for you
How do i get a replacement ?
we can resend a replacement to you if you get a wrong size battery or bad battery(can't be fiexed)
HOW DO I KEEP MY BATTERY FROM DYING WHTN NOT IN USE ?
A good tip is to always keep your battery topped up when not in use. Leaving it to die is detrimental to the battery's health, so i would recommend giving it a 30 minutes boost about once a week when not in use.
if you won't be using a battery for an entire season, such as winter, you should try to leave it around about 50%. All batteries discharge over time,so making sure it's at 50% for storage will prevent from it from discharging completely
IF MY BATTERY IS AT 75% AND I CHARGE IT UP TO 100%, DO I LOSE A CHARGING CYCLE ?
Not at all, You can even improve the life of a battery by not letting it die.Try keeping your lithium battery as close to 100% as possible
How DO I CUSTOMIZE ABATTERY ?
You need provide these datas: Voltage; Capacity; Rated discharging current; Peak discharging current; Dimension and what you want.
Customization Time: 14 days. Shipping Time: 10-14 days.