Frequently Asked Questions
1. DO I NEED AN ACCOUNT TO PLACE ORDER ?
You can place order online as guest. You can also register and then place order online.
2. WHICH SHIPPING METHODS DO YOU PROVIDE ?
Normally we ship from our UK and US wareshouses directly. DPD or Fedex for Europe. Fedex or UPS for USA and Canada
3. HOW LONG WILL I RECEIVE MY ORDER ?
USA: 3-5 Days Delivery
UK : 2-5 Days Delivery
Canada & other Eurpoe Country: 5-10 Days Delivery
4.WAHT'S THE RETURN POLICY ?
RETURN FOR FREE ,REFUND WITHIN 30 DAYS AND 12 MONTHS WARRANTY
If the product is under warranty, we can offer you free replacement after we confirm it is our product quality problem. (We need order number, pictures about product and package, detailed problem description).
If the product is beyond the warranty, please contact us for suitable solutions.
5. IF MY BATTERY IS AT 75% AND I CHARGE IT UP TO 100%, DO I LOSE A CHARGING CYCLE ?
Not at all, You can even improve the life of a battery by not letting it die.Try keeping your lithium battery as close to 100% as possible
6.HOW DO I KEEP MY BATTERY FROM DYING WHTN NOT IN USE ?
A good tip is to always keep your battery topped up when not in use. Leaving it to die is detrimental to the battery's health, so i would recommend giving it a 30 minutes boost about once a week when not in use.
if you won't be using a battery for an entire season, such as winter, you should try to leave it around about 50%. All batteries discharge over time,so making sure it's at 50% for storage will prevent from it from discharging completely
7.How DO I CUSTOMIZE A BATTERY ?
You need provide these datas: Voltage; Capacity; Rated discharging current; Peak discharging current; Dimension and what you want.
Customization Time: 14 days. Shipping Time: 10-14 days.