Warranty/Returns

Warranty & Return Policy

  • For all returns or warranty claims contact btrpower_shopify@126.com
  • 30-day money back guarantee. Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.
  • 1 year warranty on all batteries.
  • Free lifetime technical support & free battery analysis.
  • Warranty only applies to original owner (non-transferable).
  • Warranties can be used for an exchange of a component only once.
  • Customer pays return shipping on returns or warrantied component inspections. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.
  • If you have a quality issue with a product please contact us to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. BtrPower is not responsible for return shipping.
  • Do-It-Yourself modifications or damage due to gross negligence or abuse are not covered by the warranty.